Housing, Peterborough

Introduction to Peterborough eight district logo

At the time of the 2011 Census, housing in Peterborough looked something like this:

  • The population of Peterborough was around 183,631 making up 74,023 households.
  • Social and affordable rented: 20% of households (around 14,434) were renting from a housing association.
  • Private renters: 19% of households (around 14,168) were renting privately from a landlord or letting agent, or were living "rent free".
  • Home owners: 59% of households (around 43,877) owned their own home including those with a mortgage, owned outright and including  
     689 households in "shared ownership".
These figures are based on Census 2011 tables from http://www.nomisweb.co.uk/
Peterborough is highlighted in purple on the map.

Quick links


1. Social and affordable housing

Council housing

In 2004, Peterborough City Council transferred its housing to Cross Keys Homes.

Cross Keys Homes

 

This page provides ways to contact Cross Keys Homes

 

Other housing associations

Housing associations and other registered providers own and manage social rented and shared ownership homes in Peterborough. This can be general needs housing, supported housing or housing for older people including sheltered and extra care.

You can find a list of providers registered with the Homes and Communities Agency, which own and manage stock in Peterborough, by following this link

 


2. Private renters

This link takes you to Peterborough City Council's page on private housing advice

 

Please also see Peterborough's housing advice team

Home improvement agency & handyperson scheme

Home improvement agencies and handyperson schemes are local organisations dedicated to helping people of all ages who are vulnerable, have a disability or a limited life expectancy (including older people, babies and children) to live safely and with dignity in their homes.

Services focus on making sure that existing housing is fit for purpose and that vulnerable people can continue to live independently for as long as possible. This page on Cambridgeshire Insight provides some background on home improvement agencies.

Peterborough's adult social care service runs a handyperson scheme, which offers assistance to vulnerable, older and disabled residents to maintain, repair and adapt their homes. The service also offers help and advice about keeping homes warm, safe and dry during the winter months. These two schemes are set out on the council's support to stay at home page, here...

 

"Heataborough" scheme

Aimed at private renters and homes owners who live in Peterborough City and have solid walls, please follow this link for more information about the Heataborough scheme

 


3. Home owners

Home improvement agency & handyperson scheme

Home improvement agencies and handyperson schemes are local organisations dedicated to helping people of all ages who are vulnerable, have a disability or a limited life expectancy (including older people, babies and children) to live safely and with dignity in their homes.

Services focus on making sure that existing housing is fit for purpose and that vulnerable people can continue to live independently for as long as possible. This page on Cambridgeshire Insight provides some background on home improvement agencies.

Peterborough's adult social care service runs a handyperson scheme, which offers assistance to vulnerable, older and disabled residents to maintain, repair and adapt their homes. The service also offers help and advice about keeping homes warm, safe and dry during the winter months. These two schemes are set out on the council's support to stay at home page, here...

 

"Heataborough" scheme

Aimed at private renters and homes owners who live in Peterborough City and have solid walls, please follow this link for more information on the Heataborough scheme

 


4. Other

Housing advice

Peterborough City Council delivers a range of advice and assistance to those with accommodation needs, for Housing Association tenants, private renters, home owners a property or have no fixed address. The council offer free and confidential advice on various housing related subjects. This link takes you to contact details and opening hours for the housing advice service.

 

Homelessness

Local authorities have a duty to advise and assist any resident with a housing problem. If a person is homeless, threatened with homelessness, being harassed or thinks they are being illegally evicted; if they cannot afford housing in a suitable location etc. they can approach the district housing for advice and assistance. The council teams will try to help the customer find a suitable solution.

This link takes you to Peterborough's page of information about homelessness, including a contact phone number

 

Benefits

Each district administers or oversees administration of benefit applications and payments. This link provides an “entry level” web page for such issues, some alongside information on grants and financial management.

This link takes you to a menu of options about various benefits and benefit related issues

 

This link takes you to contact details for the revenues and benefits service at Peterborough City

 

Citizens Advice Bureau (CAB)

The CAB is a charity that gives free, confidential information and advice to help people with their money, legal, consumer and other problems. The service aims to provide the advice people need for the problems they face, and to improve the policies and principles that affect people's lives. Trained advisers help write letters, make phone calls, negotiate with creditors and represent clients at tribunals and courts.

This link takes you to Citizens Advice Peterborough's homepage

 

This page provides map, address, opening hours and further contact information for Citizens Advice Peterborough

 

Need to move? Peterborough Homes choice based lettings

This link takes you to Peterborough Homes choice based lettings site

 

And this page provides some background information about Peterborough's choice based lettings scheme

 

Need to move? Help to Buy

If a person wants to buy a home but can’t afford the open market, Help to Buy could provide a first step onto the property ladder. There are a number of Help to Buy products designed to make buying a home more affordable, for example buying a home using one of the home ownership options; or renting a home at less than the market rent allowing you to save for a future deposit. There are qualifying criteria but Help to Buy will help all potential customers including testing the affordability of the various products. Please visit this page for more background on Help to Buy.

This link takes you to the "Help to Buy Midlands" website

 

First Response mental health service

The First Response Service went live in September 2016. It's a new health service run by Cambridgeshire & Peterborough NHS Foundation Trust.First Response graphic

People living in Cambridgeshire and Peterborough including Cambridge, Huntingdon, Wisbech and surrounding areas can access a new mental health team by dialling 111. By choosing ‘option 2’ you will be put through to the First Response Service.

Specially-trained mental health staff will speak to you and discuss your mental health care needs – instead of having to go to accident and emergency.

The service operates 24 hours a day, 365 days a year and provides support, advice and treatment.

It doesn’t matter whether you are currently in contact with mental health services or have done in the past. Individuals, carers, family members and friends can use the service. The number to call to get in touch with the team is 111, then press option 2, you will then get through to a tele-coach.

This link provides some more information on the new service...

 


5. Contacting the council

Peterborough City Council's home page

 

Peterborough City Council's "contact us" page

 


Ideas, suggestions, questions?

If you have feedback about the Guide, suggestions to improve it or questions about it, please contact Sue Beecroft, housing co-ordinator for CRHB, who you can email at sue.beecroft@cambridge.gov.uk or call on 07715 200 730. If your call goes to voicemail, please leave a message and Sue will call you back as soon as possible.

Thank you!