Housing, Cambridge

Introduction to Cambridge Map outline of Cambridge City

At the time of the 2011 Census, housing in Cambridge looked something like this:

  • The population of Cambridge was 123,867 making up 46,714 households.
  • Social and affordable housing: 24% of households, or around 11,023 were renting from the council (15%) or a housing association (8%)
  • Private renters: 26% of households, or around 12,258 were renting privately from a landlord or letting agent, or were living "rent free".  
  • Home owners: 48% of households, or around 22,171 owned their home including those with a mortgage, owned outright, and including 526 households in "shared ownership".
Source: SHMA 2013, Chapter 3 Economic & demographic context and Chapter 4 Dwelling profile. Original source was http://www.nomisweb.co.uk/

Quick links


1. Social and affordable housing

Council housing

Cambridge City Council owns and manages council housing in the City. Social housing is usually managed by housing or neighbourhood officers, who cover different "patches". This link gives contact details for Cambridge's housing offices

 

This link takes you to on-line advice for people living in homes managed by the Council

 

This link provides a map of sheltered housing schemes in Cambridge

 

This link takes you to information about "extra care" housing

 

Housing associations

Housing associations and other registered providers own and manage social rented and shared ownership homes in Cambridge. This can be general needs housing, supported housing or housing for older people including sheltered and extra care.

You can find a list of providers registered with the Homes and Communities Agency which own or manage stock in Cambridge, with links to their websites here...

 

Helping housing association tenants remain safe & independent at home

Home improvement agencies are local organisations dedicated to helping people of all ages who are vulnerable, have a disability or a limited life expectancy (including older people, babies and children) to live safely and with dignity in their homes.

Services focus on making sure that existing housing is fit for purpose and that vulnerable people can continue to live independently for as long as possible. This page on Cambridgeshire Insight provides some background on home improvement agencies.

Cambridgeshire Home Improvement Agency (CambsHIA) works across Cambridge, Huntingdonshire and South Cambridgeshire. To find out more, follow this link:

 


2. Private renters

Advice

This link takes you a page of on-line advice for private renters and landlords in Cambridge on a wide range of subjects...

 

Helping private renters remain safe & independent at home

Home improvement agencies are local organisations dedicated to helping people of all ages who are vulnerable, have a disability or a limited life expectancy (including older people, babies and children) to live safely and with dignity in their homes.

Services focus on making sure that existing housing is fit for purpose and that vulnerable people can continue to live independently for as long as possible. This page on Cambridgeshire Insight provides some background on home improvement agencies.

Cambridgeshire Home Improvement Agency (CambsHIA) works across Cambridge, Huntingdonshire and South Cambridgeshire. To find out more, follow this link:

 

Action on Energy for private landlords and tenants

Private landlords and tenants can get help and advice from Action on Energy, a county-wide project. Please follow this link...

 


3. Home owners

Support for older residents

Cambridge City Council runs a scheme to provide support to some of the City's older residents. You can find out more here...

 

Helping home owners remain safe & independent at home

Home improvement agencies are local organisations dedicated to helping people of all ages who are vulnerable, have a disability or a limited life expectancy (including older people, babies and children) to live safely and with dignity in their homes.

Services focus on making sure that existing housing is fit for purpose and that vulnerable people can continue to live independently for as long as possible. This page on Cambridgeshire Insight provides some background on home improvement agencies.

Cambridgeshire Home Improvement Agency (CambsHIA) works across Cambridge, Huntingdonshire and South Cambridgeshire

 

Action on Energy

Action on Energy is a council-led scheme to help residents of Cambridgeshire keep homes warm, help the environment and save money.

 


4. Other

Housing advice & homelessness

Local authorities have a duty to advise and assist any resident with a housing problem. If a person is homeless, threatened with homelessness, being harassed or thinks they are being illegally evicted; if they cannot afford housing in a suitable location etc. they can approach the district housing for advice and assistance. The council teams will try to help the customer find a suitable solution.

 

This page on Cambridge City Council's website includes useful information and links to agencies who can help people affected by domestic abuse

 

This link takes you to a page which provides some background about homelessness, but you are homeless or threatened with homelessness, the first place to go is the housing advice team

 

Need to move? Home-Link

Home-Link is a system to help people choose the social housing they'd like to live in, rather than being ‘allocated’ a home by the local authority. It's known as a “choice-based lettings” system which seven local councils use to let newly built social and affordable housing, and to let homes which become empty because the previous tenant has moved out.

Home-Link helps

  • council tenants who need to transfer from one property to another if their needs change - for example they might need a smaller home, a larger home, need to move for work or need specialist housing.
  • private renters and home owners who need social or affordable housing, and qualify for it (there is an application process).

You can apply to Home-Link on-line. You need to be registered to have the chance to bid.

Home-Link covers seven districts, while Peterborough has a similar but separate system. Please visit this page for more general background on Home-Link.

 

Need to move? Help to Buy

If a person wants to buy a home but can’t afford the open market, Help to Buy could provide a first step onto the property ladder. There are a number of Help to Buy products designed to make buying a home more affordable, for example buying a home using one of the home ownership options; or renting a home at less than the market rent allowing you to save for a future deposit. There are qualifying criteria but Help to Buy will help all potential customers including testing the affordability of the various products. Please visit this page for more background on Help to Buy.

 

Benefits

Each district oversees the administration of benefit applications and payments. This link provides a first point of contact for benefit issues and advice in Cambridge.

 

Citizens Advice Bureau (CAB)

The CAB is a charity that gives free, confidential information and advice to help people with their money, legal, consumer and other problems. The service aims to provide the advice people need for the problems they face, and to improve the policies and principles that affect people's lives. Trained advisers help write letters, make phone calls, negotiate with creditors and represent clients at tribunals and courts. This link takes you to the Cambridge CAB website

 

Anti social behaviour or noise issues

You can find out about and contact the anti social behaviour team at Cambridge City Council by clicking here

 

This link takes you to Cambridge City Council's noise and noise complaints page

 

Floating support for 18 to 64 year olds

This service is provided by Centra Care & Support in Cambridge.

Floating support helps people live independently and sustain their tenancies through a range of support,  for example advising on how to manage money, liaising with landlords and helping develop new social networks.

 

Support for older people

This useful Cambridge City Council page covers support for people aged 65+, support for families and carers, alarms and assistive technology, sheltered housing and extra-care housing, and a link to the Elderly Accommodation Counsel website...

 

Mental health community support

Provided by Riverside, Cambridge Mental Health Community Support provides support for people aged 18 or over with mental health issues who need help to maintain their accommodation and who are not already supported by NHS mental health services.

Riverside helps people issues such as depression, schizophrenia, bi-polar and personality disorder.

The service is available to Cambridge, East Cambridgeshire, Fenland, Huntingdonshire and South Cambridgeshire.

You can access this support service by referral from a range of agencies - please follow the link to find out more...

 

Cambridgeshire Handyperson Service

The Handyperson Service is for people aged over 65 years, or those with a disability living in Cambridge City, East Cambridgeshire, Fenland, Huntingdonshire and South Cambridgeshire. It is run by Age UK.

The service aims to prevent falls and accidents by offering a free personal assessment, home safety check and arranging small jobs to be carried out. Click here to find out more

 

First Response mental health service

The First Response Service went live in September 2016. It's a new health service run by Cambridgeshire & Peterborough NHS Foundation Trust. First Response graphic

People living in Cambridgeshire and Peterborough including Cambridge, Huntingdon, Wisbech and surrounding areas can access a new mental health team by dialling 111. By choosing ‘option 2’ you will be put through to the First Response Service.

Specially-trained mental health staff will speak to you and discuss your mental health care needs – instead of having to go to accident and emergency.

The service operates 24 hours a day, 365 days a year and provides support, advice and treatment.

It doesn’t matter whether you are currently in contact with mental health services or have done in the past. Individuals, carers, family members and friends can use the service. The number to call to get in touch with the team is 111, then press option 2, you will then get through to a tele-coach.

This link provides some more information on the new service...

 


5. Contacting the council

General website here

 

Opening hours and customer services

 

Map of Cambridge City Council locations


Ideas, suggestions, questions?

If you have feedback about the Guide, suggestions to improve it or questions about it, please contact Sue Beecroft, housing co-ordinator for CRHB, who you can email at sue.beecroft@cambridge.gov.uk or call on 07715 200 730. If your call goes to voicemail, please leave a message and Sue will call you back as soon as possible.

Thank you!